Our collaborative transition methodology involves equal participation from both sides based on 5 clearly articulated stages, our model is also governed by tollgates.
Objectives
Ensuring minimal disruption to your contact experience
Seamless service delivery
Migration of processes to deliver existing quality levels
To surpass existing service levels and quality, as we gain experience in the process
Our Approach
Proven, flexible methodology to ensure seamless migration and minimal disruption
Use of COPC guidelines and Six-Sigma approach
Identification of productivity improvement and process reengineering opportunities
Milestone-driven, with client reviews and sign-offs throughout
