|
|
|
| |
|
 |
| |
|
|
| |
  |
|
| |
|
|
|
| |
| At Genisys, we know that back office processes are unique to each organization. IT outsourcing requires an entirely different approach – and we differ from the traditional viewpoint that experience from IT outsourcing can be transferred easily to BPO.
BPO is about shifting performance, pricing and business risk from your organization to ours. We work with you as a partner – and your success is therefore our success.
Our BPO quality assurance systems ensure process control, enabling consistent delivery and sustainable business improvements. Our quality management system is built around four components:
Process monitoring
- Automation, maker-checker-verifier process and workflow systems
- Early warning mechanisms
- Online, almost real-time performance monitoring and process corrections
Control & compliance
- ISO 9001:2008 certification obtained
Continuous improvement
- Sustainable improvements achieved with a data-led approach based on statistical validation
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
