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| Genisys uses continuous recruitment programs from various sources. Candidates are culled from staff referrals, recruitment agencies, newspaper ads, and campus interviews. Structured assessment follows, and depending on experience levels, they are put through different processes for selection.
Agility and responsiveness to change are now critical attributes for success. One of the metrics we closely monitor is ‘quality of hire’ – to establish if a recruit will succeed on the job. Goal completion, individual capacity, motivation, knowledge, skills, experiential contributions, customer and workgroup compatibility and learning attitude are some of the attributes continuously measured.
Training, Retention and Performance Management
- We institute an average of 15 days of training per resource per year, with emphasis on respect and positive recognition
- Internal training: communication training (verbal & written), presentation and listening skills, time management, computer skills, process training, and telephone etiquette
- External training: Culture and accent neutralization, selling skills, and product skills
- Performance-based rewards and recognition
- Career counselling
- Excellent work environment, infrastructure and facilities: transportation, catering, extra-curricular activities, medical and accident insurance, financial and educational assistance
- 360° performance appraisal systems
- Expectation management - employees know clearly what is expected of them every day at work
- An atmosphere of mutual respect
- Opportunity to speak freely
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