Takeover of a range of systems for maintenance/support

• Maintenance of over 50 client-server systems for the past 5 years
• Servicing over 32 branches throughout UK catering to over 800 staff
• 2 nd level help desk
• Customer facing and delivery to Service Level Agreements
• Platforms range from Microsoft Access, Visual BASIC to DataEase.

• Maintenance of Mainframe systems in the area of Customer Information Systems, Leasing/Hire Purchase/Installment credit business transactions, Hogan-based systems.
• Re-engineered Lombard's core leasing calculation system to accommodate revamp of the business processes and statutory changes.
• Involved in the implementation, enhancement and maintenance of sales and marketing prospects system.
• Active involvement of Genisys' resources in the migration of LAFG's Mainframe systems to a 3 rd party AS/400 based package.

• Y2K conversion of Mainframe systems
• Contribution of expertise - a team of 5 Mainframe experts helped out in the transition

• Development of some core systems such as their Credit Appraisal system, Customer Introduction system, Risk Management.
• Batch Performance tuning of the core business systems
• Platform: Oracle 7, Pro *C, Dynix/PTX on Sequent machines
• Day end processing Batch window of 72 hours was reduced to 2-3 hours.
• Onsite-Off shore production support
• Between the team in UK and India, multiple shifts were run to provide round the clock production support.
• Y2K conversion of over 40 client server systems

• Understanding the client’s business processes within a very constrained timeframe
• Broad Technology Spectrum [Some outdated]
• Scarce documentation
• The transition had to be carried out smoothly without affecting the user base located over 32 branches throughout the UK
• Processes had to be stream lined to improve the quality of service delivery
• Modalities related to Onsite offshore development had to be set up

Approach

• Knowledge Transfer from client to team. Where documentation was not available, reverse engineering was applied
• Client front ending during the initial part followed by takeover by Genisys Software during the latter part.
• A communication Channel Setup
• Setup of SLA
• Introduced formal Quality Processes and Tools
• Setup of a dedicated 64K link

• No disruption in business
• The response time dramatically improved over a period of time. Genisys' efforts to improve the overall IT service levels (such as compiling FAQs) have received appreciation from the customer.
• The cost base for support activities was also significantly reduced due to Genisys' competitive pricing and offshore work
• Over a period of time the number of systems brought under Genisys' support umbrella has doubled (25 to 50).
• The support group has now become the focal point for the support of all desktop systems.

Other projects executed for Lombard

• Lombard Vehicle Management - Order-to-Delivery (O2D) was developed to enable the group to place orders for their fleet with dealers online through web enabled browsers.
• A document-printing application, an extension to the O2D project, enables the users to automatically print or fax or email word documents as and when generated. The documents can also be generated in batches at the end of the day or as per the users' convenience and can be e-mailed or faxed or printed.