24/7 Helpdesk

24x7 Help Desk services from Genisys provide immediate access to critical, online support on your SharePoint systems. Our Help Desk model provides businesses with an effective alternative to your own support teams by offering extensive technical knowledge shared by multiple support teams & round the clock access to emergency assistance and escalation capabilities.

Our SharePoint response center is knowledge driven, consisting of experienced service professionals, shared databases of successful procedures and technical information combined with the visibility and tracking tools necessary to ensure compliance.

Package	Bronze	Silver	Gold
Support Window (hours)	8x5	24x5	24x7
Bundled Phone Support Incidents	3 / month	Unlimited	Unlimited
Bundled Live Support Incidents	None	10 / month	25 / month
Bundled Development Hours	None	None	8 person hours / month
Plan charges / month:	Rs. 8,000 / month