Talking to a customer is a new opportunity. It's a chance to promote your products and services, to reinforce brand loyalty and further enhance your Customer Relationship Management Program.

Genisys offers both inbound and outbound contact programs and the services cover:

Inbound call handling

• Customer Service lines for both consumer and business applications
• Response Handling, including handling telephony responses generated from mailings, press, radio
• Customer surveys and Data capture

Outbound call handling

• Outbound telephony campaigns as part of your marketing plan utilizing the best dialing method for your individual campaign
• Lead generation: Sales support to maximize sales revenue
• Appointment setting to assist in relationship building & maximizing the efficiency of sales efforts
• Database cleansing and list building
• Tele-research
• Audience Acquisition for seminars and events