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Co-managed outsourcing is an extension of traditional outsourcing that provides
for an experienced manager from your organization to be stationed at our offshore
delivery center.
You may choose to opt for this model if you strongly believe that customer contact
management should remain within the enterprise - but lack the infrastructure or
expertise to manage a contact center operation internally.
The onsite presence of an experienced company manager gives your confidence levels
a boost - and you can take maximum advantage of our knowledge of local laws and
culture.
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