Integrated Offshore Services
Using an integrated approach leveraging people, processes and IT, as engagements
move to higher levels of maturity & integration, our ability to effect continuous
improvement increases, as do the cost savings.
As relationships move to higher levels of maturity &
engagements move to improved levels of integration, the value created is increasingly
through knowledge management, innovation and service optimization going beyond mere
cost arbitrage.
Levels of Integration
Nature of Services
Software
BPO/Contact Center
Level 1
• Application development
• Testing
• Data processing
• Rule based decisions
Level 2
• Quality assurance
• Application maintenance
• Direct customer service
• Email management
Level 3
• Infrastructure support
• R&D
• Data mining
• Statutory reporting
• Remote monitoring