HOME  |   CONTACT US
 
Genisys ~ Software and IT Enabled Services About Us Software BPO KPO Engagement Models Why Genisys Careers
     
  About UsIntegrated Offshore Services  
 
 
Overview
Infrastructure
People
Quality
 
Genisys Software Home
Genisys BPO Home
Genisys KPO Home
Genisys Home
 
Download Fact Sheet
Get in touch with us now!
 
 

Integrated Offshore Services
Using an integrated approach leveraging people, processes and IT, as engagements move to higher levels of maturity & integration, our ability to effect continuous improvement increases, as do the cost savings.

As relationships move to higher levels of maturity & engagements move to improved levels of integration, the value created is increasingly through knowledge management, innovation and service optimization going beyond mere cost arbitrage.

 
  Levels of Integration     Nature of Services  
        Software     BPO/Contact Center  
  Level 1    

• Application development
• Testing

    • Data processing
• Rule based decisions
 
  Level 2     • Quality assurance
• Application maintenance
    • Direct customer service
• Email management
 
  Level 3     • Infrastructure support
• R&D
    • Data mining
• Statutory reporting
• Remote monitoring
 
 
Benefits
Integrated Offshore Services
 
 
     
   
 
Privacy Policy Valid XHTML 1.0!
A member of the Genisys Group, UK